SHIPPING

Standard shipping is USPS First Class, 3-5 days to most locations.

Expedited shipping is USPS Priority, 2-3 days to most locations.

International shipping is USPS First Class, 4-21 days to most locations.

Expedited International shipping is USPS Priority, 3-7 days to most locations.

(Please note: ASM | NINETEEN is not responsible for customs, duties or tax fees incurred on international deliveries.)

​

Every order ships direct from our location in Northwest Indiana and will be processed within 1-3 business days of the order date.

 

RETURN POLICY

ASMNINETEEN stands behind our products and wants you to be satisfied with them. We'll always do our best to take care of customers. If you would like to return your product, you may do so within 30 days of purchase using the following options. Please review the information below.

 

USA RETURNS

Please contact us. You are solely responsible for the shipping costs of this return and we will issue a return label.

​

Please ship your package to the following address:

ASMNINETEEN
Attn: Returns
1200 Eagle Ridge Dr. #659

Schererville, IN 46375

 

INTERNATIONAL RETURNS

We recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. If you choose this option, you are solely responsible for all shipping costs of this return. 

 

EXPECT DELAYS DUE TO COVID-19

​

Please ship your package to the following address:

ASMNINETEEN
Attn: Returns

1200 Eagle Ridge Dr. #659

Schererville, IN 46375

 

RETURNING DAMAGED, DEFECTIVE OR INCORRECT ITEM

If an item arrives damaged, defective or is not the correct item you ordered, contact us to have a free return label sent to you. You will be refunded the purchase price as well as any applicable taxes and shipping costs.

 

REFUND FOR YOUR RETURN

Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of us receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to being damaged, defective or incorrect.

​

RETURNS & EXCHANGES

Exchanges are available on a one on one customer basis. Please contact us to rectify any concern.